Davis Ace Hardware

Do not recommend this Ace! Waited patiently for 5 weeks for several screens to come back looking like this. When my wife picked them up she raised concern that the screens were misshaped and they told her that was normal (no it's not).Now I get to spend more money to do them myself. Thanks Ace!

We purchased a rv water pressure regulator from the Davis Ace Hardware in Springerville Arizona. We installed it, it did not work as intended. The water flow was very slow. We fussed with it for a while, with no change. It would not work as needed. My wife took it back for a refund a week later when she was heading into town. With the open package, and receipt in hand, she politely asked for a refund. She was exposed to having to go through several level of scrutiny, by different employees, at one point having to wait five to tens minutes while they chose to test it. An older gentleman came back and told her that it works. My wife said, it didn't work for us, and he said it works here. My wife ask for a manager, and made contact with the owner. The owner said they could not return it, they had to make a store wide policy that if the item worked, they wouldn't except returns. The reason she gave, was because people are returning air-conditioners, and heaters after using them after a couple of weeks. My wife said, she would not do something like that, and also replied, so I just suppose to put this part in a drawer that doesn't work. The owner replied, oh I doubt that will happen. My wife returned home very distraught, as she has never gone through such scrutiny for simply returning an item at an Ace Hardware store. We later put the regulator on, just to see it still not work. Our original was only replaced due to it had developed a leak, otherwise worked flawlessly. A few days later my wife called the manufacturer of the regulator and they were very accommodating. A Mr. Quincy was surprised to here about issue, and advised to try again and let Davis Ace Hardware know, they will stand behind the product. If they had any issues that they could call him and he would verify it. The following day I returned to Davis Ace Hardware and politely asked for a refund, stating my wife was in a few days ago and was not able to get a refund. I was referred to another employee and sharply told no we will not refund that item. I explained the part does not work as I have reinstalled it after they tested it and it still does not work. The employee stated the owner has already made a ruling on this, and she had previously came down an talked to your wife about it. The employee said, they will not return it. I left with out what I would call a fair resolution. Essentially it as though both my wife and I were called liers. It is very unlikely at the store they were able to duplicate pressure and flow through the regulator that would be consistent under its intended use. My wife had previously asked them if they wanted to come over and test it with us, they were welcome. They said they could not do that, which I understand, but we had nothing to hide. My assessment of the experience is due to the return policies being abused by others, we were victimized by there stereotyping. If we are doing something wrong, I get it, however we had a malfunction part, returned it with receipt a week later under the sitxy days as required on the receipt. We did nothing wrong, but it was implied we had. To say the least it was a very disappointing experience. Bottom line if the part had worked it would have been used. It is unfortunate but we will have take our bussiness elsewhere. I do not recommend this store, due lack of integrity by not standing behind their products, and the disrespectful treatment. P.S. And no giving us a gas-lite response will not make this behavior acceptable.

Great store. Very helpful staff but high prices. Although, this is not their fault but due to the other issues in the state and inflation driving costs up.

It has been a couple months since I have been back and I am a week behind on this review. I gotta say that Ray is a killer in that repair shop. I have to travel quite a distance to this store but it is worth it. He is speedy, efficient, professional, and knows his stuff. If there is a repair shop closer, my suggestion is to bypass it, go the extra miles and get it done correctly and quickly. Thank you Ray and Mrs Davis!!!

I agree with the last 2 reviews. These people are not there for you except to take your money. I bought a kitchen faucet valve that ruptured after 21 days after purchase. There is only 30 psi going into it. I asked to return it and they said "No, it's a manufacturer problem and to talk to them." Kind of interesting because my business sells parts and hardware items to consumers including appliances. When a customer returns a product to me, I myself contact the manufacturer and I give my consumers a new part or item back and I deal with the manufacturer who then sends the new item back to me. I am a local who's been here for many years and I do not recommend these people. My receipt is also below to show proof to would be future customers. *update 1/14/21- Owner responded by saying that my faucet froze in 70 degree ambient temperature home that I LIVE full time right up the street from them. I actually wanted a replacement not a REFUND. I also purposely adjusted my inlet water pressure regulator valve to my home to prevent ruptured water lines. I also have a pre warmer for my home for the cold water inlet to my home including a 5 stage water filtration system. Any other excuse you want to give? I don't have to walk in to be helped, why have a business phone line? Self entitled selfish owners.